10-4 Services / Frequently Asked Questions
Frequently Asked Questions

What happens if I miss a 10-4 call?

If you miss a 10-4 call, you will receive a Missed Call Notification that will lead you to the Missed Call Log where you can see who called and when. From the Missed Call Log, you can easily return the call by pressing the 10-4 button.

Can the loudspeaker be turned off?

Yes. By default, when you receive an incoming 10-4 call, the speakerphone will automatically wake up and if the calling party speaks, their voice will be broadcasted over the speakerphone. To maintain more privacy, the handset can be set on vibrate or ringer-off mode, in which case the incoming call tone will be silenced and any voice communication will be broadcasted through the earpiece.

To turn the loudspeaker off:

  1. Go to Options from the 10-4 menu (right soft key).
  2. Go to Settings and select Loudspeaker.
  3. Scroll to Off and press Menu/OK.

What happens if I am using the mobile browser and someone calls me on 10-4?
If you are using the mobile browser, incoming 10-4 calls will not ring through.

What happens if I am on a 10-4 call and someone calls me on my regular cell service?
If you are on a 10-4 call, incoming voice call will not ring through. The caller will go directly to your voicemail.

Now many contacts can be save in the 10-4 directory of my cellphone?
Up to 200 company and 200 personal contacts can be sent to the 10-4 Phone.

Notice to business clients (with 9 10-4 cellphones and more) : The lists and business groups of organizations with more than 9 activated 10-4 cell phones on a partner package of their own must be created on-line using the specific toll for managing the Company’s contacts.

For more information, please refer to section Managing contacts and business groups (with 9 10-4 cellphones and more), or contact the person responsible for managing the 10-4 cellphones accounts of your Company.

Certain conditions apply. Services and options are offered on certain cellphones within the 1X Network coverage area of NorthernTel Mobility and its partners, where the technology is available. The name “10-4” and the logo are trademarks of Bell Canada and are used under licence.