For business customers with 9 10-4 cell phones or more

If your Company has more that nine 10-4 devices and you are taking advantage of a partner package specific to your organization, managing your lists and business groups must always be done on-line.

If your Company uses less that nine 10-4 cell phones, please refer to our section on managing contacts and groups (for residential and business customers with less than 9 10-4 cell phones).

Steps for managing contacts and business groups
   (for business customers with 9 10-4 cell phones or more)
What is the Contact Management Web Tool?

Training Guide for administrators of the 10-4 Service (PDF version)

What is the Company Master List?
Adding an external contact to the Master List
Deleting a user from the Company Master List

What is a Company Sublist?
Creating a Company Sublist
Adding a contact to a Company Sublist
Deleting a Company Sublist
Deleting a contact from a Company Sublist

What is a Company Group?
Creating a Company Group
Adding a contact to a Company Group
Deleting a Company Group
Deleting contacts from a Company Group

Forgetting or reinitializing your password

Steps to manage contacts and business groups
(for business customers with 9 or more 10-4 cell phones)

If your Company has nine or more 10-4 devices activated on a partner package specific to your organization, you must follow these three steps:

1. Identify a person who will be responsible for managing contacts and business groups within your Company. That person shall be designated as the Administrator of the 10-4 Services.
2. Contact the Customer Service Department at NorthernTel Mobility using the toll-free number 1 800 776-8350. Our Customer Service Representative will issue a user’s name and a password that will allow you to use the tool for managing contacts and business groups on-line called: Contact Management Web Tool.
3. Manage your contacts and business groups using the Contact Management Web Tool. Only the designated administrator can use the 10-4 managing tool on-line.

What is the Contact Management Web Tool for the 10-4 Service?

The Contact Management Web Tool for the 10-4 Service is a Web database for managing lists of business contacts of companies that have 9 or more 10-4 devices activated on a partner package of their own.

This tool allows Administrators to download the Company’s contacts on the 10-4 devices of their employees. Those contacts can include users of the 10-4 Service within the Company or outside users having the same type of devices (i.e. suppliers).

The Contact Management Web Tool is accessible on this site: www.interaction.bell.ca.  NorthernTel Mobility shares this site with Bell, our 10-4 Service provider on-line.

What is a Company Master List?

The Company Master List is a resource that is accessible only by 10-4 Administrators. It is not sent directly to members on that list.

The Master List is generated automatically. It contains accesses for each 10-4 Service user whose account is directly billed to the Company’s account (Company sponsored access).

The Master List also includes accesses for every user of the 10-4 Service in the Company’s hierarchy and who pay their account on an individual basis or choose to join the Company Master List (access paid by the employee). Also, the list allows the Administrators to download selected contacts into the 10-4 cellphones of anyone on the Master List, through Sublists and through Group lists.


Adding External Contacts to the Master List

To add external contacts to the Master List:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the company Master List page, click on Add External Contact.
4. Enter the 10-digit 10-4 Phone Number of the new contact.
5. Enter the Display Name of the new contact.
6. Click Add to save changes.

NOTE: The Company Sublist is only sent to members who are part of the Company Sublist.

 
Deleting a User from the Company Master List

Administrators cannot delete Corporate-sponsored entries from the Company Master List.

At any time, the Administrators may delete from the Master List the access paid by an employee.

To delete from the Company Master List an access paid for by an employee:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the company Master List page, click on the access you wish to delete.
4. Click on Delete subscriber
5. A confirmation message will display and the updated Company Master List will appear.

What is a Company Sublist?

A Company Sublist is an efficient way for a 10-4 Administrator to send 10-4 numbers to employees’ cellphones.

Administrators assign related users to a Sublist (for example, “Sales Staff”), and all of the contacts on the Sublist are sent to each member’s 10-4 phone. Employees may be members of more than one Company Sublist. If a user is assigned to more than one Sublist, his or her name will still appear only once in the Company Lists of other Sublist members.

Creating a Company Sublist

To create a new Company Sublist:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Sublists page, select the Create Sublist link.
4. Enter a Sublist Name in the first field (maximum 25 characters).
5. From below, select the check boxes next to the contacts you wish to include in the Company Sublist.
6. Click on Add checked
7. The new list will be created and the Company Sublists page will appear.
8. Click Save to accept changes.

Note: The maximum number of contacts allowed in a user's Company List is 200. If you attempt to add a user to a Company Sublist that will exceed the allotted Company List space in the user's phone, you will receive an error message.

Adding a Contact to a Company Sublist

To add a contact to an existing Company Sublist:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Sublist page, click on the sublist to which you wish to add a contact.
4. The Edit Company Sublist page will display.
5. Select the check boxes next to the Available Contacts you wish to add to the Company Sublist.
6. Click Add checked.
7. Click Save to accept changes.

Deleting a Company Sublist

To delete a Company Sublist:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Sublists page, click Delete beside the sublist you wish to delete.
4. The Delete Sublist warning page will display.
5. If you are certain you wish to delete the sublist, click Delete to remove the selected Company Sublist. (The deleted list will be removed from 10-4 phones of the former list members.)

Deleting Contacts From a Company Sublist

To delete contacts from a Company Sublist:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Sublists page, click on the Company Sublist from which you wish to remove contacts.
4. The Edit Company Sublist page will display.
5. Select the check boxes next to the contact(s) you wish to remove from the Company Sublist.
6. Click Delete checked to remove the selected member(s) from the Company Sublist.
7. Click Save to accept changes.

What is a Company Group?

A Company Group provides a quick way for an employee to make a “one-to-many” call to all other members of a group.

These administrator-created groups of up to five 10-4 contacts are automatically pushed to the handsets of all members of the group. An employee may be a member of many different Company Groups at any given time, provided his or her 10-4 Phone has enough storage space remaining. A Company Group can contain contacts from the Company Master List as well as contacts added manually by the administrator.

Creating Company Groups

In the Contact Management Web Tool, the Company Groups page displays all groups and number of members in each group for your Company. 10-4 users may belong to more than one Company Group.

To create a new Company Group:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Groups page, select the Create Group link.
4. The Create Company Group page displays.
5. Enter a Group Name in the first field. (The Group Name must be between 1-25 characters in length.)
6. Select the check boxes next to the Contacts you wish to include in the Company Group. (Company Groups must contain between 2-5 members.
7. Click Add checked.
8. Click Save to accept changes. (The new list will appear on the Company Groups page.)

NOTE: Group Name may only contain ASCII characters with the exception of the following:
: @ ; / * ( )

Adding a Contact to a Company Group

To add a Contact to a Company Group:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Groups page, click on the Group Name you wish to add a contact.
4. The Edit Company Group page will display.)
5. Select the check boxes next to the Available Contacts you wish to add to the Company Group.
6. Click Add checked.
7. The Edit Company Group page will display with added contacts)
8. Click Save to accept changes.

Deleting a Company Group

To delete a Company Group:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Groups page, click on Delete beside the Group Name you wish to delete.
4. The Delete Group page will display.
5. Click Delete to accept changes.

Deleting Contacts from a Company Group

To delete Contacts from a Company Group:

1. Access the Contact Management Web Tool on the following site: www.interaction.bell.ca.
2. Enter your user name and password.
3. From the Company Groups page, click on the Group Name from which you wish to remove members.
4. The Edit Group page will display.
5. Select the check boxes next to the contacts you wish to remove from the Company Group.
6. Click Delete checked to remove the selected contacts from the Company
7. Click Save to accept changes.

 
Forgetting or reinitializing your password

If you forget you access information or if you wish to reinitialize that information, click on “Forgot my password” on the home page of www.interaction.bell.ca. Fill the required fields and a new password will be e-mailed to you.

Certain conditions apply. Services and options are offered on certain cellphones within the 1X Network coverage area of NorthernTel Mobility and its partners, where the technology is available. The name “10-4” and the logo are trademarks of Bell Canada and are used under licence.